Legal

Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern your access to and use of Sayarflux Technologies' ("Sayarflux", "we", "us") products and services, including the Sayarflux ISP Billing & ONU Management System, the Sayarflux Property Management Software, our POS & Inventory system and ride-hailing application (currently in development), and any custom software, integration, or maintenance work we deliver. By using our products or engaging our services, you agree to these Terms.

1. Our Services

Sayarflux provides:

• SaaS subscriptions: multi-tenant ISP billing & ONU/OLT management, and property management software, billed monthly.
• Upcoming platforms: a POS & Inventory system and a ride-hailing application, which will be governed by these same Terms (or an updated version) once publicly released.
• Custom software development: bespoke web applications, systems, and integrations delivered under separate one-time or contract-based agreements with individual clients.
• Maintenance & support: ongoing bug fixes, updates, server/infrastructure management, and technical support for existing software, whether ours or third-party.

2. Accounts & Eligibility

You must provide accurate information when creating an account or engaging our services, and you're responsible for maintaining the confidentiality of your login credentials. You must be authorized to act on behalf of the business or organization you represent.

3. Subscriptions & Billing

• SaaS products are billed monthly based on the pricing tiers published on our website (e.g., by active client/tenant count), which may change with notice.
• Payments are typically processed via M-Pesa or other supported mobile money methods.
• Subscriptions may be cancelled at any time; access continues until the end of the current billing period, with no partial refunds for unused time unless otherwise agreed.
• Custom software projects and one-off contract work are billed per the terms agreed directly with the client (e.g., fixed project fee, milestones), separate from monthly SaaS pricing.
• Failure to pay subscription fees may result in suspension or termination of access to the relevant platform.

4. Client Responsibilities

• You are responsible for the accuracy of data you or your staff enter into our platforms (e.g., subscriber records, tenant records, pricing plans).
• You are responsible for complying with applicable laws regarding your own customers' data (e.g., subscriber consent, tenant privacy) when using our platforms to manage that data.
• You must not use our platforms for unlawful purposes, to transmit malware, or to attempt unauthorized access to our systems or other clients' data.

5. Service Availability

We aim for high uptime (target 99.9%) across our SaaS platforms but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (e.g., M-Pesa, internet infrastructure, hardware vendors), or events outside our control may affect availability. We will make reasonable efforts to notify clients of planned maintenance in advance.

6. Intellectual Property

Sayarflux retains ownership of its SaaS platforms, underlying source code, and branding, except where a separate written agreement for custom software explicitly transfers ownership or grants a license to the client. Clients retain ownership of their own business data processed through our platforms.

7. Third-Party Services

Our platforms integrate with third-party services such as M-Pesa, MikroTik RouterOS, RADIUS/AAA systems, and ONU/OLT/ACS platforms (e.g., SmartOLT, Genie ACS). We are not responsible for outages, changes, or issues originating from these third-party providers.

8. Limitation of Liability

To the maximum extent permitted by law, Sayarflux shall not be liable for indirect, incidental, or consequential damages arising from use of our platforms or services, including loss of revenue, data, or business opportunities. Our total liability for any claim is limited to the fees paid by the client for the specific service giving rise to the claim in the preceding three months.

9. Termination

We may suspend or terminate access to our platforms for non-payment, misuse, security concerns, or violation of these Terms. Clients may terminate their subscription at any time by notifying us.

10. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our products or services after changes take effect constitutes acceptance of the revised Terms.

12. Contact Us

For questions about these Terms, contact us:

• Email: sayarflux@gmail.com
• Phone: +254 115 490 743
• Location: Nairobi, Kenya — serving clients worldwide